FAQs

Utilities

• Do you have any special rates ?

  We offer a senior rate on the Sewer only, and you must be 65 years old to qualify. You must request this as we do not ask your age.

• What deposits do I pay to get service?

  The City does not require a deposit but landlords may require one.  If you are an owner with a rental, you must complete a tenant form for each of the tenants.  As the owner you would be responsible for setting an amount for the deposit or waiving it. 

• What if I have an emergency and need to have the water or electricity turned off, who do I contact?

  If the problem occurs during the normal hours of business you can call 360-495-3667. 

  After hours and weekends call 1-800-281-6944.

• What utilities are available through the City?

  The City provides Electric, Water, Sewer and Stormwater . Billing is monthly.

  Garbage service is provided and billed by LeMay’s.

• When are bills due and where do I pay my bill?

  Bills are mailed the last working day of the month and due on the 15th of the next month, if you do not pay by the 15th there will be a 5% penalty assessed to your account. You can pay your bill at City Hall, by mail, or use the drop box outside the front door. We now also accept credit and debit cards in person or over the phone.

• When do I get my deposit back?

  If you are an owner you would not need to make a deposit.  If you are a renter, that your landlord has required a deposit, your deposit would be used toward the final billing when you move. If there is unused monies they would be returned to you.

• Who picks up Garbage?

  Garbage service inside City Limits is mandatory from LeMay’s in Aberdeen. To set up service or questions regarding an existing account call 1-800-345-1529.